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Home > Return & Exchange Policy

Return & Exchange Policy

Return & Exchange Policy

Conditions for Return:

1. Return of products is allowed within 7 working days from the date of signing

2. Item must be in original package.

3. Item must not have been installed or used.

4. Packaging material (i.e. wrapping) must not have been destroyed or broken.

Refund Time:

We will process the refund within 3 working days after receiving the returned goods.

How to Return:

1. Contact customer support via email: [email protected]then we will provide the return shipping address by email.

2. Ship items back to the address provided by our support team.
3. When the warehouse confirms they have received the correct product, you'll get your money back at once.

Return Shipping Fee:

1. We Berrys Fashion Hair provide a Discount same with the shipping fee you paid.

2. Berrys Fashion Hair will not charge any poundage.


1. The hair quality problems and wrong sent items can be exchanged.

2. If u don't like the hairstyle can be exchanged.

Return policy Cost cover by  buyer Cost cover by seller Photo Provided Exchange available
Dislike/Unsuitable Y     Y
Change Style /Color Y     Y
Received Wrong Items   Y Y Y
Quality Problems   Y Y Y
Contact Us Email: [email protected] Phone Number :